Edgewear is committed to delivering your promotional products quickly, efficiently, and reliably across Australia. Our trusted third-party couriers, such as TNT, StarTrack, Team Global Express, Aramex, Aust Post & Sendle handle all shipments to guarantee fast and dependable service.

 

AUSTRALIA-WIDE SHIPPING 

 

No matter where you’re located in Australia, we’ve got you covered. Edgewear ships to all major cities, regional areas, and remote locations. Whether you’re based in Melbourne, Sydney, Brisbane, or more remote corners of Australia, you can rely on our efficient delivery network to get your promotional items to you on time. 

 

PRODUCTION AND LEAD TIMES 

 

The lead times for delivering your order can vary depending on the product, the quantity ordered, and the level of customisation required. As a general guide, we aim to dispatch most orders within 10 working days of order confirmation and payment. However, please note that some products may require more time, depending on where they are sourced and the level of customisation required. 

 

If you need your order urgently, we can offer expedited services. In some cases, we can fulfil orders in as little as 3 days, provided that a rush fee is applied. This is particularly useful if you're working with a tight deadline. On the other hand, if you are ordering items that come directly from the factory by sea, the shipping time may extend to 12–14 weeks. We will always keep you informed about the expected delivery timeframes based on your specific order. 

 

ORDER PROCESSING TIME 

 

Once you’ve approved the artwork for your customisation, we proceed with the production of your items. Here’s an outline of the typical processing time: 

 

• Branded Products: For custom-branded items, production typically takes around two weeks before dispatch. This includes time for artwork approval, production, and quality checks. 
• Unbranded Products: For items that don’t require any customisation, we aim to ship these products the same or next day.

 

In both cases, after your products are ready, they will be shipped directly to the address provided during checkout. 

 

up your order directly from our warehouse, we can also arrange for a direct pickup. Please contact us ahead of time to make the necessary arrangements. 

 

TRACKING YOUR ORDER 

 

Once your order has been dispatched, we will provide you with a tracking number so you can monitor its journey. Tracking your shipment will give you peace of mind, knowing exactly when to expect your order. If you have any questions about the status of your delivery, feel free to reach out to our customer service team. 

 

In some cases, your order may be shipped in 2 or more consignments (depending on the nature of the order). With the assistance of our partner, ShipStation we will provide regular updates until you receive your order.

 

SHIPPING COSTS 

 

Shipping costs depend on the size, weight, and destination of your order. When you place an order, the total shipping cost will be calculated and displayed at checkout, so you know exactly what to expect before you complete your purchase. We strive to offer competitive and transparent shipping fees, ensuring that you get the best value for your money. 

 

INTERNATIONAL SHIPPING 

 

At this time, Edgewear only offers shipping within Australia. However, we are constantly working to improve our services and may offer international shipping in the future. If you need to discuss international orders, feel free to reach out to us, and we’ll be happy to assist. 

 

CUSTOM ORDERS AND SPECIAL REQUESTS 

 

If you’re ordering a custom product or have special requirements, it’s essential to take lead times into account. Custom items or products ordered in bulk may require additional production time, especially if sourced from overseas manufacturers. We will always provide an estimated production and shipping timeline once we receive your order details. If you need your custom items sooner, we can provide a rush service for an additional fee, depending on the product and the complexity of the order. 

 

CONTACT US 

 

At Edgewear, we pride ourselves on excellent customer service. If you have any questions about shipping, lead times, or special requirements for your order, please don’t hesitate to reach out. Our team is always here to assist you and ensure your experience with us is seamless and positive.