At Edgewear, we’re dedicated to delivering your promotional products quickly, efficiently, and reliably across Australia. No matter where you’re located—whether it's in major cities like Melbourne, Sydney, Brisbane, or more remote areas—we’ve got you covered. We work with trusted third-party couriers including TNT, StarTrack, Team Global Express, Aramex, Australia Post and Sendle, ensuring your order reaches you on time, every time.
Production and Lead Times
The time it takes to deliver your order can vary depending on the product, order quantity, and customisation requirements. As a general guide, we aim to dispatch most orders within 10 working days of confirming your order and receiving payment. However, some products may take longer, depending on where they’re sourced and the level of customisation needed.
If you’re in a rush, we offer expedited services, and in some cases, we can fulfil orders in as little as 3 days (subject to a rush fee). On the other hand, for items that are sourced directly from overseas (via sea freight), shipping time may extend to 12–14 weeks. We’ll always keep you informed of your specific delivery timeframe so you can plan accordingly.
Order Processing Time
Once you’ve approved the artwork for your customisation, we move into production. Here’s what to expect:
- Branded Products: Custom-branded items generally take around 2 weeks to produce and dispatch. This includes artwork approval, production, and quality checks.
- Unbranded Products: For items that don’t require customisation, we aim to ship these the same day or the next day.
After production, your items will be shipped directly to the address provided during checkout. If you prefer, we can arrange for a direct pickup from our warehouse—just contact us in advance to make the necessary arrangements.
Tracking Your Order
Once your order is dispatched, we’ll provide you with a tracking number so you can follow its journey and know exactly when to expect it. If you have any questions about your delivery, our customer service team is always here to assist.
In some cases, your order may be shipped in multiple consignments, depending on the nature of the order. With the help of our partner, ShipStation, we’ll send you regular updates until your full order is delivered.
Shipping Costs
Shipping costs are determined by the size, weight, and destination of your order. The exact shipping cost will be calculated and displayed at checkout, ensuring you know exactly what to expect before completing your purchase. We aim to keep our shipping fees competitive and transparent, so you get the best value for your money.
International Shipping
At this time, Edgewear only offers shipping within Australia. However, we’re continuously working to expand our services, and we may offer international shipping in the future. If you need assistance with an international order, don’t hesitate to reach out—we’d be happy to help.
Custom Orders and Special Requests
Custom items and bulk orders may require additional production time, especially if sourced from overseas. Once we have your order details, we’ll provide an estimated production and shipping timeline. If you need your custom products sooner, we offer a rush service (for an additional fee), depending on the complexity and nature of your order.
Contact Us
At Edgewear, we’re committed to providing excellent customer service. If you have any questions about shipping, lead times, or special requests, feel free to contact us. Our team is always available to ensure your experience with us is smooth and hassle-free.